Water is not coming out of 1+ faucets?
Follow the steps:

1. Check main water source

2. Check main valve on station

3. Check manifold valve inside station

4. Check/adjust water pressure (using faucet key) for that faucet

5. Open up black cap on chillers to see if the water is frozen in the middle

Faucet blue lever broken/stuck ?
Try opening the faucet, the inside piece might just be stuck. If it is broken or if it happens again, contact us to replace your faucet

Faucet flow is too slow, or too strong:
You were given a flow control key at your installation. Use the key to adjust the flow control valve directly under the faucet head.

Faucet is broken and free flowing:
You can use the flow control valve key to turn off the faucet entirely and keep using the rest of the station.

The station is not stable or seems wobbly.
What should I do?

1. Check the leveling and height: Adjust the feet of the station to ensure it is level and at the correct height.

2. Stabilize the base: Make sure all feet are in full contact with the floor and properly balanced.

If our forklift supports are loose or dangling under the station. What do we do?

Each forklift support is secured to the bottom of the station using QTY 6 X BOLT ZINC METR.M-6*1.00*20 with washer, inserted into the rivetnuts under the base of station

The sink(s) are not draining. What should I do?

• Clean the drain: Remove the filter (metal plate) on the sink to access and clean the drain.

• Check the main drain hose: If all sinks are not draining, double-check the main drain hose.

• Inspect individual drains: If only one sink is not draining, check the individual drains inside the station.

• Ensure the station is level: Make sure the station is properly leveled.

I have a broken sink. Is it possible to change the sink?

Yes, it is possible to change the sink if it is broken. Please contact us for a quote info@olandstations.com and more information on the replacement process.

Broken panel?

If your station has a damaged or broken side panel, please contact us for a replacement quote clicking here.
Our team will provide you with the necessary information and support to ensure your station is back in optimal condition.

Is it possible to change the branding on the station?

Yes, you can change the branding on the station. Please follow these steps:

1. Remove the umbrellas: Before installing the new vinyl, make sure to remove all the umbrellas.

2. Use specific materials: It's crucial to use the recommended materials to avoid damaging the existing white vinyl on the station.

For more information on the specifications and detailed instructions, click here.

Loose or Broken Umbrella

• If the station was shaken a lot, from transport or people shaking/hanging off umbrellas, the bolts might have come loose. Verify to tighten them or replace the. A safety mechanism can be installed in case screws give out from people hanging on them, etc.

• If the metal structure of your umbrella is broken, please contact us for a replacement quote.

• Replace damaged plexiglass: If the plexiglass on your umbrella is broken or damaged, don’t worry—it is easily replaceable! Contact us for a quote for new plexiglass.

We lost a few bolts that hold the panels or umbrellas. What bolts should we use to replace them?

• For removable parts (e.g., panels, umbrellas, sink filter): Use BUTTON CAP ZINC M-6 X 20.

• For structural parts (depending on size): Use either BOLT ZINC METR. M-61.0020 or BOLT ZINC METR. M-81.2520.

Hose Sizes: What are the required sizes for the hoses used in the station?

• Incoming Hose: 5/8" ID, food grade (NSF certified).

• Grey Water Drain Hose: 2" ID. We suggest using a heavy-duty backwash hose or PVC with cable mats for durability.

What should I do if it looks like my station is leaking?

1. Verify the grey water hose connection: Check if your grey water hose is properly connected. If you don’t have a grey water hose, the sinks might be draining directly under the station, giving the appearance of a leak. Install the grey water hose if needed. For more information, click here.

2. Locate and inspect the leak: Find your ID tag under the sink and open that side of the station. Look inside to identify where the leak is coming from. It might be an easy fix, such as tightening something that came loose, applying new Teflon tape, or using an adjustable wrench.

3. Contact us for further assistance: If you need more troubleshooting or information on repairs and maintenance, please contact us.

What is the required mineral concentration for the water used in the chiller tank?

The water used to fill up the chiller tank should have a mineral concentration of 150-350 ppm.

Broken Chiller: If my chiller is broken, can I still use the station? What should I do?

Yes, you can still use the station. Here’s what to check:

• Not plugged in: Ensure all cords are connected.

• Not turned on: Verify the on/off switch on each chiller.

• Damaged cord: Inspect for visible damage.

• No water in reservoir: Check water levels.

• Incorrect mineral concentration: Ensure water has 150-350 ppm mineral concentration.

• Motor issues: Test if the motor is working.

Solutions:

1. Check cords and switches.

2. Verify water levels and mineral concentration.

3. Test motor functionality.

Contact us for more help.

The water does not taste good. What should I do?

• Use potable water: Ensure you are using a safe, drinkable water source.

• Change the filter and flush the system: Replace the filter and flush the system to remove any contaminants.

The filter housing is leaking. What should I do?

1. Turn off the water valve and drain the system.

2. Open the filter housing and check the o-ring around the top. Ensure it is placed properly for a good seal.

3. Replace the housing and make sure it is aligned straight (not at an angle).

4. Turn on the water valve.

If the leak persists or if the o-ring appears damaged or dry, please contact us for a new o-ring replacement.

Got a problem with your filter?
If awaiting a part for repair, you can bypass your filter by connecting the two elbows on each side of the filter with a longer piece of PEX found at any hardware or plumbing store. 

Antenna is not reporting to water meter:
Check if the wire is still connected to the water meter. We will try to send you a control to reset the antenna in the event that is paused. If that does not work, we will need to send you a new antenna with the manufacturer.